Team Eagle Ltd.

Customer Support Program

Eagle Integrated Solutions customer support program is structured to provide the quickest updates to any diagnosed issues. The customer support program supports the resolution of all issues in the following manner:

	Technical Support - Product issues can be resolved by contacting the Eagle Technical Support Team at 1-866-241-3264 (North America) or at (705) 653-2956 or by email support@team-eagle.ca . The Eagle Technical Support Team is available 24 hours a day, seven days a week. If we don't have an immediate answer for you, we will keep working and call you back as soon as we do.

	Interactive Support - If there is a computer problem and the user cannot resolve the issue with phone or email support, the Eagle remote diagnostic tools may be able to help out. If the customer's information technology department allows, Eagle can access the computer system experiencing the difficulties via wireless and/or the Internet and may be able to diagnose and solve computer software and hardware problems remotely. Many of our software upgrades can be installed in this manner, saving time and cost over traditional methods. Outside of warranty, there may be a charge for this service.

	On-site Service and Maintenance - If the problem hasn't been solved using the above methods, Eagle may then send an on-site technician to address the issue. The Eagle team of technicians can solve anything from minor glitches to major overhauls and can travel to your location to ensure the work is done promptly and efficiently. There will be a charge for this service if the problem occurs outside of the warranty period or if the problem is determined to be outside of the terms of the warranty.

	Repair & Return - As an alternative, equipment may be sent back to our facility where Eagle will inspect and repair the issue and return the unit back to service as quickly and efficiently as possible. The Repair & Return service is only offered for all components or sub-components that can be easily shipped using regular courier services.

	Parts/Component Availability - We make every effort to maintain all standard parts available in stock for shipping and delivery to an Airport within 48 hours of the problem identification as possible.